Terms of Service.

I service regions of NSW including: Sydney, Blue Mountains, Mudgee, Southern Highlands, Central Coast, Hunter Valley etc. If the location for your booking is outside of these regions, please specify in your enquiry, as additional fees may be applicable to account for flights/accommodation.

PUBLIC VENUE BOOKINGS

  • For Solo, Duo and Band acts, the standard public booking is 3 x 45 minute sets with one 20 min break after the first set and one 25 min break after the second set. If you wish to adjust this, for example having an additional 45 min set, please specify in enquiry, as variations may be available upon request.

  • Deposits are not applicable for gigs booked with public venues.

  • See invoice for terms of payment.

  • Cancellations on the part of the venue within 24 hours of performance date and time will incur a 50% cancellation fee of total chargeable rate for the booking.

  • Any photographs/video footage taken of performers at a public venue by the venue may not be sold/profited from without written consent by the performer.

PRIVATE EVENT BOOKINGS

Deposit:

  • A 30% booking deposit is required to secure performers’ services for the date of a wedding or private event. The deposit amount is calculated based on the total cost of the services being booked.

  • By way of making deposit, the client is agreeing to the terms and conditions detailed below.

  • Please note that a booking is not confirmed until a client’s deposit has been received.

Scheduling:

  • If the time/date/location or further details specified by a client at a later date contradict previous communications, inclusions and/or original quotes, additional costs may be incurred, as per the new requirements.

Meals:

  • You will need to provide one meal per person for any package that takes place over the course of a reasonable dinner time (around 5-9pm). Solo artist = one meal. Duo = two meals, etc. This is industry standard, and the venue or catering company will be able to organise this with you. Clients can assume that there are no dietary requirements unless otherwise stated.

Private Property Weddings

  • If the client does not have a venue manager, someone must be appointed as a contact for me to liaise with on the night, regarding any issues that may arise.

  • If the private property is difficult to find, detailed instructions about how to locate the venue, and a number to call in case of any difficulty finding the property must be supplied.

  • A flat/dry surface must be provided for performers/the band to perform on. Adequate cover to protect our electrical equipment from rain is vital.

Flight Prices

  • If flights are required for a job, prices will be quoted that are valid at the time of the enquiry. As a result, if it takes weeks/months for the booking to be confirmed by way of making deposit, then the flight prices originally quoted may be subject to change.

PAYMENT STRUCTURE FOR SERVICES ARE AS FOLLOWS:

  • Soloist/Duo/Band bookings:
    30% deposit required in order to confirm booking.
    70% balance remaining due two weeks prior to wedding/event.

  • Any quotes or inclusions issued are valid for 14 days.

CANCELLATIONS / POSTPONEMENTS

  • If a client requests to cancel the services of Charlie Owen, the 30% deposit will not be refunded, unless the cancellation request is made within 14 days of the deposit being paid. If the request is inside of this 14 day period, the deposit amount will be refunded to the client in full. If an instalment and/or balance has been paid, this money will also be refunded in full.

  • A booking date can be changed for free once only, within 14 days of the deposit being paid.

  • If a request for a date change is made after 14 days of the deposit being paid, this is deemed a cancellation – as my business will have committed to that specific wedding/event date. A new deposit will need to be paid if a client wishes to book me again for a new date.

  • If an instalment or balance payment has been made then this will always be refunded in full. It is only the deposit that is non-refundable.

  • If a client wishes to change the confirmed band configuration (eg. downgrade from full band to solo/duo acoustic act only) and, subsequently, a booked member of band/duo is no longer required, this is deemed a cancellation of that member(s) and a fee of $180 must be paid per cancelled employee.

PERFORMANCE PACKAGE OPTIONS

  • Charlie Owen Solo Acoustic

  • Charlie Owen Duo Acoustic

  • Charlie Owen Band (5 piece standard band)

  • You are welcome to select any configuration of the above that you would like, (eg. acoustic solo/duo for your ceremony and a canapé/social hour, and band for the reception. Or just one or the other, if for example you plan to have a DJ for the reception but still want an acoustic social hour/ceremony music)

  • You can choose 3 live songs for your ceremony (generally for down the aisle, signing of the register, and celebration/back up the aisle). Song learning is included in all packages. Beyond these 3 songs for the special moments, we are happy to consider any other songs you have in mind; however, additional live songs may incur further charges due to the time involved in the song learning process. We’ll endeavour to accommodate all requests, but it may not be possible on all occasions.

  • The Solo/Duo + Band package covers the full day of a standard wedding, approx. 8 hours (3-11pm-ish). If it’s significantly longer than 8 hours, there will be additional charges. If it’s a few minutes here and there, then that’s not a problem; but, for example, a 2pm ceremony with a midnight finish will incur further charges. This package includes ceremony music, a canapé/social hour and the reception sets.

  • The standard band reception packages are based on a start/finish time of 4 hours. Please note the definition of “start time” which is defined as the time the band is required to have finished set up and sound check at the venue, and are ready to play. “Finish time” = The time the band can finish playing, and commence packing up equipment.

  • The band prices are based on 3 x 45 sets within the 4 hour performance period. With most running schedules for weddings and events, this is typically 1 x 45min “chilled set” – where the band plays relaxed modern covers, and 2 x 45 dance sets, where the band plays upbeat dance material. Importantly, the set times do not have to strictly follow the 3 x 45min formula. For e.g. a chilled set early on could be 30min and a dance set later on could be 60 min. The main rules to remember; are that a set cannot exceed 1hr, and the total playing time for the band can not exceed 3hrs, within the standard 4 hour booking. There must also be a 15 minute break (minimum) between each set where I control DJ music through my PA system.

  • I will supply appropriate background music during band breaks which is connected to the PA system provided. This is included in the price. Clients are welcome to supply their own Spotify list to be played through my PA system if preferred.

  • Performers will arrive 60 – 70 minutes before the due start time. For e.g. if we are booked to perform at an event which is 6:30pm – 10:30pm, we will arrive at 5:20pm. If a client or the venue require the band to set up earlier than this, then an additional charge may be involved.

  • For any bookings that exceed 12am, an additional fee of $70 per musician will be charged, per each additional 30mins.

  • Of the 3 x 45min sets, the first set must be a more chilled out/background set. It is fine to have the next two sets as high energy/upbeat dance sets, but it is physically too demanding to schedule the whole gig as uptempo dance sets.

PERFORMANCE SET UP LOCATIONS MUST INCLUDE THE FOLLOWING:

  • A dry area which is under cover. We can perform outdoors without cover for ceremony and canapés performances (assuming it isn't raining), but for the reception we require a roof over our heads at the very least. Our equipment cannot get wet. Wet equipment is a serious hazard for our musicians and guests.

  • If the area has open walls where the band is set up then heaters must be on hand.

  • We also require a flat, dry and hard surface to set up on.